Southwwest Airline SNAFU
I think charging for simply changing flight times is egregious and greedy. Not something you do to customers if you value them. If they had cancelled the flight would they have paid me a change fee?
My main complaint with the ticketing agent that abandoned her post during the middle of our transaction and leaving my wife and I hanging in limbo.
When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And they have the nerve to call themselves the “Luv airline.” Phooey.
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