[ronjboyd]

My wife and I were charged $143 apiece for changing our return flight (#3917 LAS to LAX). That is a rip-off. When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And you call yourselves the “Luv airline.” Phooey.

[mars6423]

Originally Posted by ronjboyd

My wife and I were charged $143 apiece for changing our return flight (#3917 LAS to LAX). That is a rip-off. When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And you call yourselves the “Luv airline.” Phooey.

you have to pay the difference in price between tickets, it isnt a "change fee" it happens with every airline, but others will also charge a change fee of upto $150 on top of the difference or just the change fee depending on the airline

i have never been a fan of southwest but their practices are better than others, but i wouldnt fly southwest if i had the choice (personal choice)

[ronjboyd]

I think charging for simply changing flight times is egregious and greedy. Not something you do to customers if you value them. If they had cancelled the flight would they have paid me a change fee?
My main complaint with the ticketing agent that abandoned her post during the middle of our transaction and leaving my wife and I hanging in limbo.
When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And they have the nerve to call themselves the “Luv airline.” Phooey.

[mars6423]

Originally Posted by ronjboyd

I think charging for simply changing flight times is egregious and greedy. Not something you do to customers if you value them. If they had cancelled the flight would they have paid me a change fee?
My main complaint with the ticketing agent that abandoned her post during the middle of our transaction and leaving my wife and I hanging in limbo.
When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And they have the nerve to call themselves the “Luv airline.” Phooey.

if they canceled the flight they have to put you on the next available flight at no charge or you can get a refund

im not saying it is right or anything, but compared to other airlines you got lucky in that regards, and if the didnt charge for differences in prices people would just book for the cheapest flight of the year the could find and then just change their flight to one which is more expensive, they have to protect themselves from that

the agent shouldnt have left, the only reason she should have left was to get assistance, and should have said i will be right back i am going to get someone who could assist, sometimes front line workers dont have the authority to make the changes and need a manager, but it should have been handled better