Quote:
Originally Posted by Tex
My perception was that Delta was asking me to use my experience as a frequent flyer to give them my opinions on how to improve Delta's services. There was no disclosure that Delta was using my loyalty to Delta by selling the prestige of the Delta name to get Medallion members to help a research company find respondents for surveys that have nothing to do with Delta or air travel. The is a designed ploy to get more people to open the email.
|
Had you perceived that they were going to throw you a parade, it wouldn't place them at fault unless they said things that would make a reasonable person think that. Similarly, as they said nothing that indicated they'd use your responses *solely* to improve Delta services, they can't be at fault for leading you to believe that. Would you kindly cite the specific language that led you to this conclusion? It was very clear in what the intent was. When you saw that Delta not only wasn't hosting the site, but that the questions were for general business purposes (including air travel - not sure why you presume none of the questions deal with travel when they do) - why did you answer them all? Just quite/unsubscribe and no more harm is done than your hopes being let down - correct?
Quote:
Originally Posted by Tex
Had the research company sent me, in their name, an email saying that they were giving Delta or another frequent flyer points in exchange for completing a questionnaire, I would never had opened the email.
|
The research company's name was plastered all over the email, was the domain of the link you clicked (do you always click links without first seeing what domain it points to?), and the site it directed you to. It specified as clear as day precisely that you wanted it to specify... that you'd be answering business-related questions that would help companies like Delta in exchange for rewards.
Quote:
Originally Posted by Tex
My guess is that people who need to build frequent flyer points might have opened the email, even from a research company, and found this to be a good way to do so.
|
That's correct.
Quote:
Originally Posted by Tex
The research company pays Delta for this introduction to its top customers. I've now opted out of the email because this email deceived me and, I'm sure, others as well.
|
I think it would be more accurate to say that you, and perhaps some others who *actively accepted marketing emails from Delta* forgot that and didn't read carefully before acting. Once you did act, instead of just abandoning, you plodded on so you could complain.