Careful what you bite!
LAX-PHL in so-called FIRST.
Chose the chicken and rice option for the in-flight meal. Meal up to expectation - dry, tasteless, why did I bother. Surprise came half-way through meal though when I was about to put a spoonful into my mouth and noticed a shard about 2cm long. Low and behold, there was an equally matching-sized chip in the corner of the plate. Would not have been a pleasant experience if I swallowed the shard. Mentioned to stewardess who basically didn't bother - would have been better off speaking with the window shade. Customer Relations equally as dismissive - basically got a "sorry about that 'guv....we'll mention it to the Catering Manager. Hope to see you again on US Airways". Couldn't imagine such reactions from say an Asian, Middle-Eastern airline or even QF.
This is how a US airline treats its FIRST customers?? Geez.
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