Quote:
Originally Posted by aldrint22
@stonecold_1981
Yes. We don't want an airline to replace immigration, however as mentioned earlier we expect standards of information dismienation to enhance, considering the fact that immediate competition is doing so and etihad is taking a lot of pride in customer service quality.
In similar analogy, nobody forces a airline to give good inflight service. However, the inflight service between airlines is what distinguishes them.
Even if this info or alerts could help 25% of passengers who get informed and take corrective action, then you will face less disgruntled guests at check in
Or they can forget passenger loyalty and hide under 'terms of carriage' and say we don't have any liability.
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Fair point. I guess here, in the US, there's not much difference between the major airlines on that metric (they do seem, to a limited extent, differentiated on service).
Re: improving.... I have lost all hope on that. I see the industry doomed for irrelevance. Quite similar to the utility companies.