Quote:
Originally Posted by Etihad Representative
Hi there!
We can understand this is a really inconvenient situation. Unfortunately, as you booked through a travel agent, this is what we have to charge to rebook your tickets. We can understand how frustrating this must be, but unfortunately we technically cannot change the name on the ticket, if issued through a travel agent. If it had been issued by us, we wouldn't need to rebook you.
Hope you will still have an amazing time with us - we will make sure to take good care of you. We know this isn't particularly great news, we just wanted to explain the reasons for this charge. We are sorry this happened to you.
*JP
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You are being a bit disingenuous with the truth
I spoke with the telephone helpline and was advised that even when booking through an agent you can change up to three characters and more but on a discretionary basis.
The whole process is clearly designed for Etihad to generate additional income and has left a sour taste.
Regardless of how good your airline may or may not be I doubt that we will use you again purely for this experience and how it has been handled.