I am also still waiting for a refund from BA, after booking flights and they deducted £1038 too much from my credit card! Flights were booked on 27 Feb. I get the same answers as you 'the team are looking into it' 'the refunds team are dealing with it' 'we are investigating'. I stopped calling as was losing the will to live and started Tweeting. You get an immediate response on Twitter from the social media team, they are no more help, but at least you get contact - they will even phone you and they are based in the UK! Head if customer services is Denize McGregor, you can find her email on email and the director is Troy Warfield again never answers but it is done satisfaction to keep emailing him! I've been told twice that the amount has been credited, but it hasn't, infact one of those times they simply refunded the payment in 8 separate transactions and then deducted the amount in 2 more transactions!! Back to square 1. But get on Twitter, you will at least get a case number and a response if not a solution! Good luck I feel your pain
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