Quote:
Originally Posted by A320FAN
If you booked via 3rd party then the airline notifies the 3rd party, and it becomes the 3rd party's obligation to notify you
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No. We did not purchase the ticket thru a 3rd party.
I filed a formal complaint with CAB, Philippines that very day and they will be investigating. I suggest that whenever someone has a complaint with a airline or it's representatives to do the same.
We were not the only customers that PAL forgot to tell when they changed the airline schedule.
In the USA if a Airline does this they are required to compensate the passengers/customers for their time and a P180 lunch just isn't enough to do that!
There is absolutely no excuse for what they did to us! Forcing us to wait an additional 4 hrs and having to sit on those uncomfortable steel benches is just WRONG!
