[Davidambro]

9/18/2016 We arrived at the Manila Airport 2 hrs early for our flight back home to Bacolod City. Once we arrived at the counter the person there said "Didn't you receive our email? We changed the flight to a earlier time!" Well we had not received a email, nor did anyone tell us in advance that we had to look at our emails. Though they gave us another flight 4 hrs later (adding this delay) and they comped us a very cheap lunch (P180 each). They did not compensate us for the inconvenience, nor did they upgrade our seats!
In fact they acted like this was our fault and not theirs!
That a airline would change their flight schedule and not even call the people who had made reservations seems wrong to me! There we were on a RETURN FLIGHT GOING HOME! And these people expected us to look at a email they never sent! Why couldn't they have called, they had our cell number? While waiting at the airport, (sitting on those uncomfortable steel benches) I went online and made a complaint to their Civil Aviation Authority. Still I feel others should know just how callous and insane this airlines is!
Beware, these people will change your flight schedule and you may find yourself trapped in a city hundreds of miles from home due to their ineptness! They don't call you! They don't contact you! You don't find out till you arrive and they then accuse you of not checking with them!

[A320FAN]

Originally Posted by Davidambro

9/18/2016 We arrived at the Manila Airport 2 hrs early for our flight back home to Bacolod City. Once we arrived at the counter the person there said "Didn't you receive our email? We changed the flight to a earlier time!" Well we had not received a email, nor did anyone tell us in advance that we had to look at our emails. Though they gave us another flight 4 hrs later (adding this delay) and they comped us a very cheap lunch (P180 each). They did not compensate us for the inconvenience, nor did they upgrade our seats!
In fact they acted like this was our fault and not theirs!
That a airline would change their flight schedule and not even call the people who had made reservations seems wrong to me! There we were on a RETURN FLIGHT GOING HOME! And these people expected us to look at a email they never sent! Why couldn't they have called, they had our cell number? While waiting at the airport, (sitting on those uncomfortable steel benches) I went online and made a complaint to their Civil Aviation Authority. Still I feel others should know just how callous and insane this airlines is!
Beware, these people will change your flight schedule and you may find yourself trapped in a city hundreds of miles from home due to their ineptness! They don't call you! They don't contact you! You don't find out till you arrive and they then accuse you of not checking with them!

If you booked via 3rd party then the airline notifies the 3rd party, and it becomes the 3rd party's obligation to notify you

[Davidambro]

Originally Posted by A320FAN

If you booked via 3rd party then the airline notifies the 3rd party, and it becomes the 3rd party's obligation to notify you

No. We did not purchase the ticket thru a 3rd party.
I filed a formal complaint with CAB, Philippines that very day and they will be investigating. I suggest that whenever someone has a complaint with a airline or it's representatives to do the same.
We were not the only customers that PAL forgot to tell when they changed the airline schedule.
In the USA if a Airline does this they are required to compensate the passengers/customers for their time and a P180 lunch just isn't enough to do that!
There is absolutely no excuse for what they did to us! Forcing us to wait an additional 4 hrs and having to sit on those uncomfortable steel benches is just WRONG!