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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Canceled / Delayed / Overbooked Changed Return Flight Time Without Notice

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Sep 20, 2016, 7:14 AM

Davidambro Davidambro is offline

Join Date: Sep 2016

Posts: 2

Replying to you...A320FAN

Quote:

Originally Posted by A320FAN

If you booked via 3rd party then the airline notifies the 3rd party, and it becomes the 3rd party's obligation to notify you

No. We did not purchase the ticket thru a 3rd party.
I filed a formal complaint with CAB, Philippines that very day and they will be investigating. I suggest that whenever someone has a complaint with a airline or it's representatives to do the same.
We were not the only customers that PAL forgot to tell when they changed the airline schedule.
In the USA if a Airline does this they are required to compensate the passengers/customers for their time and a P180 lunch just isn't enough to do that!
There is absolutely no excuse for what they did to us! Forcing us to wait an additional 4 hrs and having to sit on those uncomfortable steel benches is just WRONG!

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Canceled / Delayed / Overbooked Changed Return Flight Time Without Notice

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