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I received an email from United immediately after making the purchase and didn't hear from them again until Dec. 23rd.
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What basis PHX do you question this posters statement. Here he states categorically that UA did not inform him, but you know better? How so?
As usual, it is the customers fault.. why should a customer have to regularly check back and make sure the airline hasn't changed the service they purchased? I buy a ticket for a particular flight, I expect the airline to provide that service. If they can't, then just let me know and I will decide if I wish to proceed or not. Why should a customer have to take out insurance against a company failing to provide the service you expect? When you buy a ticket to a concert, do you buy insurance in case the venue decide to deny you entry? If not, why not.