Quote:
Originally Posted by jimworcs
What basis PHX do you question this posters statement. Here he states categorically that UA did not inform him, but you know better? How so?
As usual, it is the customers fault.. why should a customer have to regularly check back and make sure the airline hasn't changed the service they purchased? I buy a ticket for a particular flight, I expect the airline to provide that service. If they can't, then just let me know and I will decide if I wish to proceed or not. Why should a customer have to take out insurance against a company failing to provide the service you expect? When you buy a ticket to a concert, do you buy insurance in case the venue decide to deny you entry? If not, why not.
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For the exact reasons I stated. If you make a reservation 8 months out the times are bound to change even by a few minutes.
I am sure he received an e-mail because:
A. He stated he got a confirmation e-mail and notification to check-in both at the same email address. So his e-mail address did not change in the eight months in-between and...
B. I book have booked with United before and my itineraries have been affected by schedule changes. Each time I was notified by e-mail. Perhaps the e-mail was overlooked assuming marketing or "junk mail" but rest assured if the itinerary was changed at all he received notification.
Why should a customer have to regularly check back? Have you heard of re-confirmation? If I purchase tickets 8 months ahead of time which I only do for holiday travel for which I know the dates I want to travel far in advance I would, as a reasonable person, double check at least the departure time somewhat closer to my date of travel. So many of the posts I see here are problems which could have been avoided by using just a bit of COMMON SENSE!