My wife and I recently use Continental Airlines from Ft. Walton Beach, Fl to Tulsa, Ok. and back. We had brand new Samsonite luggage. On the return trip, one piece of luggage had spots all over it (can deal with) and the bottom was busted. When you pay the extra fee for luggage, you expect it to be handled a little better. I don't expect anything out of this complaint and even though all of the airlines may be the same, I will use another one on my next trip.
Sincerely,
George Maulden