Complaint: Canceled / Delayed / Overbooked 4/6/09 Mishandled in Newark for flight to Punta Cana
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  #22  
Old Apr 10, 2009, 3:11 AM
countrynewsman countrynewsman is offline
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Join Date: Dec 2007
Location: Killeen, Texas
Posts: 258
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I believe the proof that it comes from the top down is the experiences I have had on Southwest. They treat their employees well, and it shows.
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