Complaint: Customer Service AA employees are running amok!!
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Old Apr 17, 2009, 12:27 AM
jimtrev jimtrev is offline
 
Join Date: Apr 2009
Posts: 1
Thumbs down AA employees are running amok!!

AA has recently decided to not allow carry on garment bags regardless of size or weight. When asked why they all respond," The FAA made us do it" or "The TSA made us do it". After checking with both agencies I found that this patently untrue! AA is running off their best customers and doesn't have the character to admit it.