Complaint: Customer Service Pass the Buck - Chuck
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  #15  
Old Jul 22, 2009, 1:06 PM
wkharris2001 wkharris2001 is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Apr 2008
Posts: 91
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it's not a "rule" so to say it's just a guideline as to what we can and cannot do for a passenger in case of a delay. again only platinum passengers and first/business class passengers. if you have a mechanical/crew delay on a plane you wouldn't see 150 platinum members rushing the club. it's very unlikely you would have 150 platinum members flying on the same flight, and as you all know there is no compensation for a weather delay. so the comment about 150+ passengers crowding the room would be incorrect