Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

Customer Service Pass the Buck - Chuck

Tools...

Thread Tools

Display Modes

#15

Jul 22, 2009, 1:06 PM

wkharris2001 wkharris2001 is offline

Delta Air Lines Employee (NOT OFFICIAL REP)

Join Date: Apr 2008

Posts: 91

it's not a "rule" so to say it's just a guideline as to what we can and cannot do for a passenger in case of a delay. again only platinum passengers and first/business class passengers. if you have a mechanical/crew delay on a plane you wouldn't see 150 platinum members rushing the club. it's very unlikely you would have 150 platinum members flying on the same flight, and as you all know there is no compensation for a weather delay. so the comment about 150+ passengers crowding the room would be incorrect

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding boarding pass not scanned at airport	linda donahoe	United Airlines Complaints	2	Jul 24, 2012 7:57 AM
Check-in / Boarding senior not allowed preboarding pass	pepperell50	Southwest Airlines Complaints	1	Jan 24, 2009 6:27 AM
Customer Service Air France - the best airline to pass responsibility to their customers!!!!	iilam	Air France Complaints	0	Aug 27, 2008 7:42 AM
Suggestion Mr. Chuck Duncan	chuckd	United Airlines Complaints	0	Dec 22, 2007 4:48 PM

All times are GMT. The time now is 1:11 PM.

Customer Service Pass the Buck - Chuck

About Us

AirlineComplaints.org

Advertising