Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Check-in / Boarding very frustrating

Tools...

Thread Tools

Display Modes

Nov 29, 2012, 12:12 AM

shellac10

Join Date: Nov 2012

Posts: 1

very frustrating

This happened to my daughter ,on her trip to India from toronto .She was denied boarding in Lufthansa back to toronto via Frankfurt. The issue being the ticket number did not match .This was an exchange ticket cause her original flight was cancelled due to "Sandy " and their was a note in the file saying to honour the coupon .Now she is stuck aty Mumbai airport waiting for them to reissue the ticket once the offices open in the morning .Can you believe this in todays world when communication and tech has gone far and beyond ..
I am here talking to Lufthansa to do some thing ASAP
I am going to demand a compenstion once I am thru ..

Very frustrating

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service AA: One 'Unfair/Frustrating' World	Doug Tokayer	American Airlines Complaints	2	Mar 14, 2010 8:17 AM
Customer Service frustrating airport service	klopecki	Air Canada Complaints	0	Nov 2, 2007 10:20 PM
Customer Service Frustrating experience changing flights after SARS outbreak	ZIGGY1234	Air Canada Complaints	0	Apr 13, 2007 1:40 PM

All times are GMT. The time now is 9:21 PM.

Check-in / Boarding very frustrating

About Us

AirlineComplaints.org

Advertising