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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Laptop damaged in EY 141 on 24 December,2016

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Dec 26, 2016, 11:31 PM

Mansoor Mirza Mansoor Mirza is offline

Join Date: Dec 2016

Posts: 1

Laptop damaged in EY 141 on 24 December,2016

Dear,
I would like to inform you that during traveling from Karachi to Toronto on 23rd December 2016 via Abu Dhabi EY 141.During transit at Abu dhabi, Etihad airways staff took my hand carry and my laptop was in the hand carry I also mentioned this problem with the ground staff, but he did not listen to me and gave me surety that nothing would happened with your laptop. Unfortunately, when I received my hand carry from baggage belt on 24th December at Toronto airport my laptop does not work, that has broken internally.I have a lot of important data and saved (important files), please advise me I am facing difficult situation due to the irresponsible action of your staff at Abu Dhabi airport.
Thanks,
Mansoor Mirza
6158 Duford Drive, Mississuga, ON L5V1A6
Ph:2892900015
mmirza7@hotmail.com

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Customer Service Laptop damaged in EY 141 on 24 December,2016

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