[elmokeys]

What should have been the start of a wonderful vacation was destroyed by US Airways. On June 27, w.e arrived at our local airport, Islip, two hours early for a 1 stop flight for Phoenix. After waiting several hours and hearing by phone calls that the flight was being postponed twice due to "mechanical difficulties", we were told that the flight was being cancelled. I had to call to cancel my car rental and hotel and was told that there was no flight to put us on except one that would leave Newark Airport the next day at 7 AM. That would mean that we would have to wake up in the middle of the night at 3 AM to take the 90 minute cab ride to catch that flight. So we did as we were requested, arriving at Newark at 5 A.M. But that was not to be. The flight we were scheduled for was to be postponed and then postponed and then postponed again, only to be cancelled because of "mechanical difficulties." We were also told that there was no flight with room for us and that they could not tell us about any plans that would accommodate us. Furious, after that five hour delay, I called their customer service and after being told that nothing could be done, I asked to speak to a supervisor who would not help us and then I spoke to his supervisor who found us two seats on flight 334. (It's interesting how they suddenly appeared, isn't it?) We waited for that flight, which was again delayed, and after a ten hour wait at Newark Airport, losing still another day of vacation, we finally left on that flight, sitting in separate rows. Then to add further insult, when we finally arrived in Phoenix, our luggage was not where it was supposed to be, on the belt with other luggage from the flight. After searching for a half hour, we found it, with other luggage from the flight, with some representative from their airline. Couldn't the representative have announced that various pieces of luggage were with him, making it unnecessary to scurry around looking for it? In these times of packed airplanes with little legroom, charges for baggage and no food on flights, I think what happened is inexcusable. I truly believe that I should be reimbursed for my two tickets. If not, I know that I will never fly on US Airways again, and will certainly spread the word to friends and colleagues at the school in which I work, telling them of the pathetic treatment I received. I also think a huge apology is in order. I lost a day of vacation, a day in which I could have visited my son and had lots of aggravation and spent lots of time making phone calls as well as losing money. Remember TWA and Pan Am. If US Airways does not get it together, it will join them in the "Airlines of Yesterday" graveyard.

[edgomon]

I agree ..complete disregard to customer satisfaction..