Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Do not fly on etihad #donotflyetihad

Tools...

Thread Tools

Display Modes

Oct 28, 2016, 1:07 AM

Indunil

Join Date: Oct 2016

Posts: 1

Do not fly on etihad #donotflyetihad

This is about Etihad Airline Scamming by the Etihad company itself. I purchased a ticket worth about $1700 and asked for a refund for the return ticket. The ticket was indeed refundable with a cancellation penalty of about $160. The company refunded me only less than $20 for the ticket worth $1700. I tried so many times contacting the customer care and no respond. This is indeed scamming and DO NOT FLY ON ETIHAD if you are willing to cancel your ticket.

Reply With Quote

Tags...

Tags

do not fly etihad, etihad scam, ticket fraud

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked etihad	fennymali	Etihad Airways Complaints	1	Nov 5, 2015 6:07 AM
Baggage Problems Etihad EY3	medasatyam	American Airlines Complaints	1	Aug 18, 2015 6:58 AM
Canceled / Delayed / Overbooked Etihad Adbentures	MNQ	Etihad Airways Complaints	0	Jan 30, 2014 2:57 PM
Canceled / Delayed / Overbooked Smart way to make more money out of problems made by ETIHAD! Etihad is rocking!	Tatjana	Etihad Airways Complaints	0	Sep 28, 2012 9:17 AM
Reservations Etihad name on ticket	Afmitha	Etihad Airways Complaints	2	Nov 20, 2011 1:42 PM

All times are GMT. The time now is 7:30 PM.

Customer Service Do not fly on etihad #donotflyetihad

About Us

AirlineComplaints.org

Advertising