[msc39nj]

EWR to PBI. No notification from Continental. Found out from a friend. Cancelled more than a day before an alleged storm was to hit the area. No storm in sight. Flight was scheduled to depart about now. Impossible to reach company by phone, wait times over 1 hour. All email contact info has been scrubbed from web-site. Basically they don't want to hear from customers. Expect to lose money for 1 fully paid ticket, miles and fees for 3 others. I suspect they find it more profitable to cancel flights on any excuse and let the customers chase them for any refunds, which I am told by others with more experience we won't get. Right now, can't reach the company anyway. Meanwhile, we've had to pay full price to schedule alternate travel plans, on a different carrier on short notice. cannot travel same dates. No even the courtesy of an e-mail from Continental. THE WORST AIRLINE IN HISTORY. HERE'S HOPING THEY GO BANKRUPT AND SPARE US FROM ANY MORE ABUSE. This is not the first time. Continental - "the scumbag airline". I'd pay double for my next air-travel tickets if I could force them into bankruptcy. Everyone should use JetBlue. No problem reaching them, and they don't double-book seats.

[msc39nj]

Let's help get Continental to the top of the customer complaint list with the DOT, where we all know they belong. Don't submit false complaints. It's not necessary. The way this airline operates, there are too many legitimate complaints. Here is a great article about the right places to complain, and, unlike Continental's web-site, offers an email address to send complaints, and links to a web form: http://www.usatoday.com/travel/colum...woodyard_x.htm

email: Airconsumer@ost.dot.gov
form: http://airconsumer.ost.dot.gov/escomplaint/es.cfm