United never never again!!!!
First I was not met at anytime with wheel chair needed and requested. Luggage lost, then given to me wet. My luggage had been left on tar Mack. Sent too Derrick at ticket desk where he told me the plane had left. (It had landed 15 minutes before and still had to board new people). Then from him I was sent across airport to find a locked door and then sent back across airport to Derrick. Still no wheel Chair. Some one found my luggage and took to Derrick. It was found on tarmac in the rain. Everything was wet!! No apologies. Told different information by different people. This ticket was bought due to price on price line only to find out I was going to be charged 15 dollars a bag both ways. 2 passengers, 2 bags, 15 per bag equals 30.00 times two ways is 60 extra dollars. So I ended up paying more for my ticket to be given back wet clothes, long walks, rude service, lied too, and never offered the wheel chair I had requested and need. I am totally disabled. If I would have had a seizure during all of this I would have been seeking an attorney. As it is I have learned my lesson and intend to go on a campaign to boycott United. I will be on every website I can find and share my trip with all of them. I will be pasting and copying this very letter so you know what I am saying. I do not talk behind you back but out in the open. In this day and age and with the economy like it is, it would be assumed that customers were important. Sorry you do not feel so.
Your reps are rude, untrained, incompetent and unfriendly. I will also be telling anyone that I come across to use anyone but you. As far as a good price I feel you did a bait and switch. I wonder what others think.
This is why I will fly southWest from now on.
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Apr 1, 2009, 2:13 AM
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