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  #1  
Old Jul 4, 2012, 6:03 PM
Johnniepk Johnniepk is offline
 
Join Date: Jul 2012
Posts: 1
Default Missing miles and no response from retro nor guest

I am missing quite a few miles.
One lot from a Jet airways partner flight when my partners where credited but not mine and 3 family members missing from 3 flights. I have sent the information to the retro email and to etihad guest but I seem to be struggling to get this resolved.
Can anyone assist please?
  #2  
Old Jul 5, 2012, 7:36 AM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
 
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286
Default

Dear Johnniepk,

Sorry to hear that ... Could you DM me your Etihad Guest Number, and we can look into this for you.

Sorry I am unable to reply to your DM due to site restrictions, but I did get it

Thank you.
  #3  
Old Jul 5, 2012, 10:08 PM
thom thom is offline
 
Join Date: Jul 2012
Posts: 1
Default Missing Miles

Hi,

I am in the same boat (or Aeroplane!)

My flights in early June from New zealand to England and back must have totted up a good 28000 air miles, I have managed to claim two of the 6 flights, but for some reason cannot get the other four!

I have emailed twice and rung recently, this has now been over a month.

The phone call I was told they would be added within 7 days. that expired today and still no points!

I really want to claim something that is listed as stock running out!

Please help! Etihad Representative, I have DM'd you, do yu need any more information?

Thanks!
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