[sitaylor]

My husband and I were so excited to book a hotel with all inclusive in St Maarten since we got a “good deal” on Spirit Airlines. On Saturday, May 12, we arrived at DFW airport, paid our fees and received the information that our flight was delayed due to mechanical problems. Later, we were called and the attendant informed us our flight was canceled. We had two options: take a flight to Florida and spent the night there at our expenses in order to take the next morning plane or to stay in Dallas and flight the next day. Either option was not favorable for us since we were incurring more expenses and losing what we had paid to the hotel in St Maarten. The attendant told us that there was nothing she can do about it, almost canceled our entire trip! We decided to stay in a hotel in DFW airport to take the 5 am flight on Sunday.
We proceeded to recover our luggage…that was another nightmare! It took us four hours to find our luggage. We were almost a dozen of customers with the same problem, and the attendant at Spirit counter was very rude and incapable of helping us. Other customers asked him to see the manager, but he said he was the manager. He was extremely rude and careless about the problems we all were facing.
This was a lesson learned, Never ever use Spirit. I am letting my friends and family know about this incident and how Spirit did not respond to our problems.
We never recovered the fees we paid for the baggage on the airplane we never took to Saint Martin!

[jimworcs]

They have to refund those fees. Complain to the DOT. If that doesn't work, take them to small claims. They cannot charge you for a service they failed to provide.

[sitaylor]

That would be my next move. Thank you!