[mark.j.holloway@gmail.com]

Many of the BA problems are due to shocking management & poor leadership.

Invariably continual problems with Unions is a symptom of weak and poor management.

Replace them with competent ones!

[Gromit801]

Unions aren't the evil empire. Non union airlines are as bad in many ways.

[dylanwyatt]

Get Willie Walsh on one of his own flights from start to finish!!!
Oh and then get him to phone his customer relation team!