[BikingGirl]

I flew on Czech Airlines back in June. My bag was lost. The airline promised they would call the next day to give me the status of the bag. They never did. Seeing that I was traveling, I had to call from my hotel (phone costs are expensive!). It took Czech Airlines 5 days.......FIVE DAY!......to locate and return my bag. When I submitted receipts for the items I had to buy, they dedicted the costs for the phone calls I had to make to them and then charged me an additional $20 to return my money to me! I emailed the more than 10 times about this issue and keep getting, "Sorry, but our bank charges us $20 to pay you electronically, so we pass that cost along to you, and we don't reimurse phone calls that you had to pay for even through we were incompetent and did not call you as promised". So frustrating. If you fly Czech Arilines, never check a bag. I basically had to pay $40 of my own money to get my luggage returned to me 5 days after my flight. Customer satisfaction is not a priority for them.