[dlefnesor]

I had purchased a watch on board a flight from Prague to NY on Czech Airlines. The watch did not run after a battery was installed the day after I arrived in the US.. The airlines was contacted. Twice representatives of the airline wrote to me but did nothing after they realized that I had mailed back the watch to their Prague office, per their direction, and would not accept their claim that the watch had not been received. I had asked originally if I could deliver it to their NY office but they insisted it would have to be mailed to Prague. I question whether they ever planned to do anything about my claim. It appears they were just "stringing me along".

[jimworcs]

File a lawsuit in small claims court in NY documented exactly who you spoke to and when and what you did to get your problem resolved.

[dlefnesor]

Thank you for your reply.

[sbernett]

In any interactions with Czech Airlines (a/k/a "CSA" a/k/a/ "Czech Scam Artists"), use Discover credit card. This way, when Czech Airlines "English-speaking" representatives write you countless letters without refunding your ticket / defunct product, you can initiate a dispute with Discover Card and win. Czech Airlines don't know how to defend credit card / commercial disputes in the United States, for a myriad of reasons. Don't let Czech Airlines get away with their "activities." Always buy items from them, including your airline ticket, with a U.S. credit card.