[MnMallah]

I was cheated badly by Etihad Airways, I booked a ticket for my family from Abu Dhabi to Frankfurt and since not sure about the return way, I booked it refundable and paid extra charge, after few days we decided to cancel the return and do the refund, but the shocking answer was simply its not refundable!! why? because of hidden rules and conditions that are totally different than what you see on screen!!!
I tried all possible ways to retrieve my rights but useless just been fooled. So beware everybody of the hidden rules.

[Etihad Representative]

Hi There,
We apologies for the inconvenience!

Please kindly provide us your booking reference and your contact details.
We will look into it for you.

Thank you!

Online Community Team
Etihad Airways

Originally Posted by MnMallah

I was cheated badly by Etihad Airways, I booked a ticket for my family from Abu Dhabi to Frankfurt and since not sure about the return way, I booked it refundable and paid extra charge, after few days we decided to cancel the return and do the refund, but the shocking answer was simply its not refundable!! why? because of hidden rules and conditions that are totally different than what you see on screen!!!
I tried all possible ways to retrieve my rights but useless just been fooled. So beware everybody of the hidden rules.

[MnMallah]

Booking Reference: IAGJAJ
Hi, I am providing you with the reference just to assure the fact infront of the audience, but actually not expecting any positive feedback especially after trying multiple ways of communication but no succeed and ended up with an email that doesn't have any alternatives or suggestions but blocking all the ways in my face as if telling me "we defeated you".
Thank you Etihad you did your homework and I am doing mine.

[Etihad Representative]

Hi MnMallah,

Thank you for your response.

Please note that we will need your contact details so we can assist you further. You can contact our Facebook page or Twitter to let us know your details. Thank you. *JS

[MnMallah]

Hi JS,
Will you please send me your links to FB or Twitter.
Thank you

[Etihad Representative]

Hi Nasser,

We are sorry that the link will not show on the forum here. Please check the 'EtihadHelp' account in Twitter for further assistance. Thank you. *JS

[MnMallah]

I already tried my friend all possible direct and indirect ways with but no success!! I also tried face book and Twitter three days Untill now no response, you can see my posts if you login there.

[Etihad Representative]

Hi Nasser,

Can you send us your contact numbers by private message?

Thank you. *JS

[MnMallah]

N. Mallah
PO Box *****, Abu Dhabi, UAE

[Etihad Representative]

Hi Nasser,

We have recorded your contact details. We kindly advise you to delete it from the public.

Please be assured that we will look into it and get back to you soon. Thank you. *JS

[MnMallah]

No need to assure, I am very sure from the first time I called customer service and visited your offices!!!

[MnMallah]

Who provides fake products can easily provide fake promises with "assurance"

[MnMallah]

My nightmare started when I booked a round trip ticket from Abu Dhabi - Frankfurt EY7, and since not sure about the return I booked it refundable for an extra charge, when I requested a refund, they refused and denied that option and when asked them about the extra charge I've paid, they simply answered "even the extra charge is unrefundable". They simply let you do the purchase process and pay more for a fake product, “BEWARE”

[MnMallah]

When someone tells you soon, it's not necessary few hours or days, it can be weeks, months or even years! But be assured that at the end they will get back, don't feel desperate even if they cheated And lied to you, keep smiling and don't be rude ��

[Etihad Representative]

Hi MnMallah, thank you for your feedback, we have also responded to your Facebook posts. If you would like to raise a complaint please email ********************** and we will pass it to our guest affairs team. Thank you *DP

[MnMallah]

Thank you DP, I have tried this option before and got fooled again and again. I am no more more expecting any positive initiative from Etihad as long as they are ignorant about people's rights.
I am only warning people to beware of the hidden devil behind terms and conditions in your online reservation because lately I noticed that many have fell in the same ambush.