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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems United Airlines SUCKS!!!!

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Jan 29, 2015, 12:48 AM

vinman

Join Date: Jan 2015

Posts: 1

United Airlines SUCKS!!!!

On a flight to Phoenix from Newark the lost my wife's bag for a day and a half.Then they stated it would be a while because they did not have a long distance delivery service. Funny there is Arizona shuttle service which runs a couple of times a day to different cities.Then on the return flight they lost 2 bags for over 36 hours .When my wife asked to speak with a supervisor Bill said NO! What ever happened to customer service????
Ever since the "merger" they have gotten worse so much for being gold what a joke. I'm planning to speak with other airlines to give them my business and my colleagues business also.I would like to put some expletives here however I want this posted .
1 fn aggravated traveler!

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Baggage Problems United Airlines SUCKS!!!!

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