[AmandaESD]

I have had problems with ALL of my last three flights on Jet Blue. Here are the problems I experienced (#3 and #4 are particularly eggregious):

1. Two of my last three flights were cancelled for no apparent reason whatsoever.
2. One flight involved a 4-hour wait at JFK, where the entire Jet Blue terminal lacked functioning computer screens, making it impossible for anyone to discern what gate to go to, what time to board, etc.
3. One flight was delayed an additional 10-15 minutes (after a 3-hour delay for weather) while we waited for several Jet Blue employees to decide who would get to go to Vegas for the weekend and who would have to stay home (there were only 5 empty seats, and 6 employees wanted to go).
4. I made the mistake of checking my brand-spanking-new Tumi luggage on one flight, and it came out on the other end filthy with some sort of green paint. When I took it to the baggage services desk, they dismissed me almost without looking at the luggage. They told me to take the bag back to Tumi and see if they would cover it-- when obviously it wasn't Tumi's fault or responsibility, but Jet Blue's.
5. When I voiced all of these concerns to Jet Blue via their formal complaint process, I received a snippy, snooty email in response. The response neither apologized nor took my concerns seriously. It was extremely defensive and condescending. To coin a phrase, the Jet Blue representative really copped an attitude with me. Rude, rude, rude!