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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Philippine Airlines Customer Service Lies

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Jun 15, 2010, 8:54 PM

F Carrillo F Carrillo is offline

Join Date: Jun 2010

Posts: 1

Philippine Airlines Customer Service Lies

We were stuck on May 9 2010 for 3/12 hours inside a hot airplane without AC in Guan on what was supposed to be a 15 minute refueling stop. We lost our connecting Flight and had to wait 6 hours additionally. On the way back we were promised beter seats which turned out it was not true.
We addressed it to Customer Service on the 24th of May. This is what they said and we are still waiting for a response.
From: MabuhayMiles@pal.com.ph
To: F J. Carrillo
Cc: Wecare@pal.com.ph
Sent: Thursday, June 03, 2010 8:06 PM
Subject: Attempting to call

Other concerns
With regards to the other points raised in your first email to us, please be assured that our Customer Relations Office, in coordination with our Legal Department, are currently reviewing your complaint. Your patience and understanding in awaiting for further communication from them will certainly be appreciated.

. Your patience and understanding in awaiting for further communication from them will certainly be appreciated.

Thank you
Eileen

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Philippine Airlines Customer Service Lies

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