[ozforme]

She put her hands on me - AIRTRAN!!!
Folks, thanks for your responses. I had written to so many people by the time I placed my complaint here, I guess I just felt like I was repeating myself......but;
I was traveling with Airtran. My flight from Vegas to Atlanta was delayed due to mechanical issues. I missed my connection to Dayton. I went straight to the desk that night and was told I could not fly out for 22 hours. This clerk NEVER looked up at me at all. She just kept saying "What city". When she told me it would be 22 hours I asked for a manager. I NEVER raised my voice. He came over 35 minutes later. He did offer a room and $10.00. So this was not the issue other than her attitude.

The next day I came in for my standby at 2:50. I went straight to the counter. She told me all they had was one business class seat but I could not have that because I did not purchase business class. So I waited. A family came up with their tickets but the agent said they booked them on the 7:00 p.m. not the 2:50 so they had no seats for them. They complained. She asked for volunteers to get off of the plane for her (free round trip) and three people volunteered. She put them on the plane (somehow they found 4 seats with only two volunteers) but they still did not have a seat for me. One person volunteered to stay off for me but they said no.

So, I went back to the service desk. I have now been waiting for 16 since my originally scheduled departure time. When I got to the desk the same lady from last night was there. She whispered to both agents. I went to the agent in the red coat and asked for a supervisor. She said she would page one - she never informed me she was a "team leader". I would have spoken with her. I waited over 35 minutes. No response. I asked three times if a supervisor was coming but no one would answer me. Two people waiting even said "Someone answer her". Then the agent came from around the counter and asked me to move. I did not move far enough for her so she put her hands on me. I didn't get her name -my fault. Big tall black lady. She then threatened to call the airport police. I told her to go ahead, but she did not. Right after she moved me - she put another lady in the same spot and let her talk to the red coat before I did. When I asked why she said "We are not helping you anymore". Anymore? I was never helped to begin with.

They were eating at the desk and they left the desk to go hug and talk to family/friends. The red coat gentleman had to go get them to tell them to come back to work. They just left the customer standing there.

I have written the BBB and Airtran. A lady named "Amy Baker" from Customer Service responded with a free ticket. I don't want a free ticket as I will never fly with them again. I want to know that this lady who put her hands on me will be fired. I want the money I lost missing my day of work. I want my 3 hour meeting I missed back. I want my babysitting money my partner had to pay to get a babysitter because I was not home when I was supposed to me.

I want a real apology!!!!!!!!!!!

[The_Judge]

I would contact the airport police and have them investigate a charge of assault. Plenty of people in the gate area which the police could locate and question. In fact, I would have done that immediately but still not too late. The statute of limitations for assault in Georgia is generally 7 years.

[ozforme]

There were plenty of witnesses. Two that I know of who were on the original flight with me the night before. She was also requesting a supervisor.

[jimworcs]

Often the public areas of airports are under video surveillance.. you may be able to locate proof of your claim that way. Touching you is not automatically assault..

[ozforme]

She actually moved me. It was not just a "touch". It moved my feet.

[jimworcs]

I would definitely pursue this... she should be held accountable for her actions. I doubt the police will be interested in this..but you may have a civil case and I would actively pursue it..

[The_Judge]

If this really happened, unwanted touching of your person and physically being moved against your wishes, that is, in my opinion, assault. The police should be contacted and so should the employer of the person who did this.

[richjoe]

I used to work for this airline and the best solution to any irregular flight is to provide choices for the traveler. Then let the traveler make a selection from the choices provided. Several times a traveler will want a different choice than offered. The gate agent should have redirected the decision back to the traveler on the choices available. If the traveler would not accept any of the provided choices; then the gate agent should have relayed as soon as you make a choice please let me know and I will be more than happy to accomodate you. The tone of voice is everything as most of the time it is not what a person says rather how the person says it.

This gate agent should be repremanded if the allegations are true. Just remember that the gate agents are following guidelines set by the upper management. It is not their decisions rather that of upper management.

Also, I trained all my staff to apologize as apologizing does not admit guilt.