[ozforme]

The agent actually put her hands on me! I was delayed for 22 hours due to mechanical issues. The customer service agents lied when I asked for an agent by pretending to page him but I found out he was sitting there the whole time I waited (35 minutes). They actually told me they were going to ignore me now and not help me.

They (1) told me I was waiting on a supervisor for over 35 minutes when he was actually sitting right there (red coat?), (2) they placed their hands on me, (3) they totally ignored my questions as I was waiting, (4) they left customers standing at the counter while they went and hugged their family/friends, (4) they ate at the desk, (5) they allowed another family on a flight before me when I had been waiting 16 hours longer than they had, (6) they used words such as “Ain’t Got”, “Nuttin else I can do”, “whatcha want from me” and (7) they outright lied to me!

I can guarantee you that they will never get another penny out of me, my family or my friends. I wrote to the BBB and I will place complaint on every web site I can find. We can run them out of business together!!!

[jimworcs]

This is the worst complaint I have ever seen posted on here. Who are you talking about? What happened? To start a complaint with "The agent actually put her hands on me!" is bizarre. Under what circumstances? Which agent? When? Why? If you place this complaint on every website it will have absolutely no effect whatsoever, because nobody will have a clue who you are talking about! Who do we boycott... Delta, Atlanta Airport, United, Air Tran? Let's just boycott everyone and hope that covers it!! If this is what you told BBB, it will be interesting to see how they investigate this one!

[Jetliner]

I've got to agree with Jim on this one - you are a little too vague here. I can tell you that at AirTran, the redcoats are NOT supervisors. They are lead agents. Kind of an in between. They are directly in charge of the agents, however there are situations that a supervisor or manager must get involved.

I also question about letting the family on before you. That is, how do you know their situation? Were they standby? Were they confirmed and boarded last?

I will say that they should not be eating at the gate, nor should they have touched you, however (again) you are pretty vague here. As for the grammar, this is just Atlanta. I've run into this with several airlines there, hotels, restaurants, etc. The south is known for southern charm, but Atlanta is kind of a hole in that.

[ozforme]

Folks, thanks for your responses. I had written to so many people by the time I placed my complaint here, I guess I just felt like I was repeating myself......but;
I was traveling with Airtran. My flight from Vegas to Atlanta was delayed due to mechanical issues. I missed my connection to Dayton. I went straight to the desk that night and was told I could not fly out for 22 hours. This clerk NEVER looked up at me at all. She just kept saying "What city". When she told me it would be 22 hours I asked for a manager. I NEVER raised my voice. He came over 35 minutes later. He did offer a room and $10.00. So this was not the issue other than her attitude.

The next day I came in for my standby at 2:50. I went straight to the counter. She told me all they had was one business class seat but I could not have that because I did not purchase business class. So I waited. A family came up with their tickets but the agent said they booked them on the 7:00 p.m. not the 2:50 so they had no seats for them. They complained. She asked for volunteers to get off of the plane for her (free round trip) and three people volunteered. She put them on the plane (somehow they found 4 seats with only two volunteers) but they still did not have a seat for me. One person volunteered to stay off for me but they said no.

So, I went back to the service desk. I have now been waiting for 16 since my originally scheduled departure time. When I got to the desk the same lady from last night was there. She whispered to both agents. I went to the agent in the red coat and asked for a supervisor. She said she would page one - she never informed me she was a "team leader". I would have spoken with her. I waited over 35 minutes. No response. I asked three times if a supervisor was coming but no one would answer me. Two people waiting even said "Someone answer her". Then the agent came from around the counter and asked me to move. I did not move far enough for her so she put her hands on me. I didn't get her name -my fault. Big tall black lady. She then threatened to call the airport police. I told her to go ahead, but she did not. Right after she moved me - she put another lady in the same spot and let her talk to the red coat before I did. When I asked why she said "We are not helping you anymore". Anymore? I was never helped to begin with.

They were eating at the desk and they left the desk to go hug and talk to family/friends. The red coat gentleman had to go get them to tell them to come back to work. They just left the customer standing there.

I have written the BBB and Airtran. A lady named "Amy Baker" from Customer Service responded with a free ticket. I don't want a free ticket as I will never fly with them again. I want to know that this lady who put her hands on me will be fired. I want the money I lost missing my day of work. I want my 3 hour meeting I missed back. I want my babysitting money my partner had to pay to get a babysitter because I was not home when I was supposed to me.

I want a real apology!!!!!!!!!!!

[jimworcs]

Now it makes sense. Thank you for clarifying. Same shabby treatment, almost Delta-esque! I

[jimworcs]

Now it makes sense. Thank you for clarifying. Same shabby treatment, almost Delta-esque! I would write a complaint to the DOT and ask them to investigate why you were not put on the first available alternative, as the delay was due to mechanical reasons. Write back to AirTran and ask for monetary compensation. Beyond that, you have no powers whatsoever to force an airline to take disciplinary action. Many of the supervisors are worse than the employees, so they don't see the problem.

[countrynewsman]

Hmmm...does Delta mentor Air Tran? Sure seems like it.