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| Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly? |
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#1
Apr 20, 2011, 4:50 PM
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No refund for canceled Japan tour
I have a non-refundable ticket for a round trip between Charlotte and Tokyo Narita in late May. Because of the earthquake and tsunami, the tour for which this ticket was purchased has been canceled, with no plans for it to be rescheduled. It appears that Continental is really serious when they say "non-refundable" -- record-setting natural disasters do not constitute an adequate excuse for not traveling. Fortunately for Continental, I don't travel much, so they get $1400 in unearned profit, and they don't lose anything with my intention never to deal with Continental again.
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#2
Apr 21, 2011, 7:37 AM
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Who canceled?
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#3
Apr 21, 2011, 1:44 PM
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The tour was canceled by the organizing group (the Midwest Aikido Federation), after consultation with the organizations in Japan who would have been hosting our activities there.
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#4
Apr 21, 2011, 5:27 PM
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I would say they are responsible then for your losses.
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