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Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

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  #1  
Old Apr 21, 2011, 8:44 PM
mwinstead mwinstead is offline
 
Join Date: Apr 2011
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Default Customer Service Call Transfer to Sex Line

I called the USAirways customer service line to inquire about changing a ticket that I purchased online. The rep told me he had to transer my call to soemone else since I purchased the ticket online. After a bout a minute I was transfered to a sex line which was requesting a credit card information in order to complete the call.
I held on for a few minutes because I could not believe that USAirways would be advertising a sex line. I hung up and called back and everyone claimed no knowledge of such a thing.
  #2  
Old Apr 21, 2011, 10:18 PM
Gromit801 Gromit801 is offline
 
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Sounds like a jerk agent's bad idea of a joke.
  #3  
Old Apr 22, 2011, 7:44 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
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This sounds unbelievable. I mean, really, unbelievable.
  #4  
Old Apr 22, 2011, 10:50 AM
jimworcs jimworcs is offline
 
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Location: Lot et Garonne, France
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I am sure "Candy" would be a lot more cooperative than a US Airways Customer Dis-Service Representative
  #5  
Old Apr 25, 2011, 8:35 AM
DazedNadConfused DazedNadConfused is offline
 
Join Date: Oct 2010
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Quote:
Originally Posted by jimworcs View Post
I am sure "Candy" would be a lot more cooperative than a US Airways Customer Dis-Service Representative
Could be Jim - but in both cases you get screwed on the phone without any real pleasure....
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