[tanyad11]

First of all, I recently (April) had to travel to Texas on an emergency basis (my mother is gravely ill) purchasing a ticket overnight ("open" return). Therefore, upon planning my return back to Seattle (through DFW), I used my mileage which I had enough of, however, I was charged an $80 fee - the agent explained that this fee was in because I could possibly fly within a week and that this reservation was good for one year without fees?? I was in a rush then and did not pursue it. However, I since have had conversations with AA employees about his issue and they also do not understand why I was charged this fee.

Secondly, I was treated unprofessionally by American Eagle/American Airlines employees at DFW airport. I took an American Eagle flight to DFW whereupon they take the carry-on luggage and then return it upon arrival to next destination (ie DFW) - my carry-on luggage was returned to me mangled -the handle is smashed and bent and was stuck inside the luggage which was also torn. An American Eagle employee (lady) helped me pull out the handle just enough so that I could drag it around at the airport as my layover was about five hours. I would not have been able to carry it otherwise. I was not sure what to do at that point, so I asked an AA what I should do, when she sent me to a "self help" phone. I picked up this phone and proceeded to explain my situation including the fact that my arrival in Seattle was to be 6:00 p.m. and that I had a shuttle reservation at 6:20 p.m. I live 2 hours west of Seattle. They advised me to go to the luggage department at DFW as someone there should take a look at my luggage right away and DOCUMENT IT IN MY RESERVATION. I then left the gate area and proceeded to the luggage department where the supervisor quickly told me that there was nothing they could do about my luggage and that I should go back to the gate area. He didn't even look at my luggage as I suggested until after I started to walk away, he then barely lifted my jacket which was over my luggage and again said, "there's nothing that can be done for the damage." He told me I should just go back and get in line at check-in. He couldn't have seen the damage and it was obvious he did not care and/or did not want to be bothered and I found him to be rude. I went back to the same phone and told them what happened. They could not believe what this man told me so then advised me to go to my departure counter and ask them to DOCUMENT IT IN MY RESERVATION (the issue with my luggage). The ladies at this counter suggested that the best thing for me to do was to return to my arrival gate and that I should ask for a supervisor and to be sure to ask the supervisor to DOCUMENT THIS IN MY RESERVATION. I then had to take the tram back to the American Eagle terminal where I proceeded to my arrival gate and where the AA employee assisted me in pulling out the luggage handle and asked for a supervisor. The supervisor's name at that time was Martha (no last name on tag) who again barely looked at my luggage. She right away suggested I go to the baggage claim department and I refused because I had already done this once. She then informed me that they could not do anything about my luggage because it was NOT damaged enough and that there was NO POINT IN DOCUMENTING THIS. She also suggested that I could also just wait and report it upon my arrival in Seattle. She was very abrupt. I WAS AFRAID I DIDN'T HAVE ENOUGH TIME TO STOP AT BAGGAGE CLAIM IN SEATTLE - I HAD SHUTTLE RESERVATIONS FOR 6:20 P.M. AND MY ARRIVAL IN SEATTLE WAS SCHEDULED FOR 6:00 P.M. I SUPPOSED IT WAS A GOOD THING I HAD A FIVE HOUR DELAY IN DALLAS!