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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Frequent Flyer Program Non receipt of the card

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Dec 7, 2015, 2:10 AM

CHALLAGALLA .N.RAO CHALLAGALLA .N.RAO is offline

Join Date: Dec 2015

Posts: 1

Non receipt of the card

I had travelled by Etihad Airlines flight EY 150 from ORD-AUH on19th June 2015 and my seat number 7C.
I had made on board purchase, sale 4, Device ORS005701, for a total of USD 657.60.
I had also filled up the frequent flyer program as I was specifically informed that I will get credit for my purchase and also for registering by way of miles to my credit.
Till date I have not received my frequent flyer card nor the details of the miles that I earned for my travel to USA and back.
I am not able to see the credit in my JET AIRWAYS FREQUENT FLYER STATEMENT FOR THE TRAVEL MADE TO USA AND BACK.
My JET AIRWAYS FREQUENT FLYER NUMBER IS 103886635.
I request your kind attention to the matter and please send me the FREQUENT FLYER CARD OF ETIHAD AIRWAYS and details of the miles credited/transfered to JET AIRWAYS FREQUENT FLYER ACCOUNT.
I travelled by Business class

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Frequent Flyer Program Non receipt of the card

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