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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Seat Allocation

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Aug 18, 2017, 11:24 AM

guernseydave guernseydave is offline

Join Date: Aug 2017

Posts: 1

Seat Allocation

A warning for all Silver Card Holders regarding seat allocation. BA have changed the rules in regards to allocation of seats in Premium Economy . When you now book a flight, you have for years had access to rows 11 and 12 Bulkhead premium seats. This has now been stopped. The airline Cites 'Operational Reasons' I cite bull**** as they can sell them to other passengers ! This now renders you Silver card worthless when choosing seats in Premium economy. I does still work in Club World (why wouldn't it as BA gets lots more of your money !!) I've found this out on my recent trip top the States where I flew out Premium economy and back Club world. I just booked three weeks in November Premium Economy and had this problem again. After Contacting the Executive Club all they could cite was 'Operational reasons' As a direct result of this I cancelled my booking. Loyalty to the BA tier system now means Jack ! I've now formally complained to BA and await their eventual response with interest

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Frequent Flyer Program Seat Allocation

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