[DVS]

Having flown many flights on Low Cost carrier Jazeeraairways in the middle east and ALWAYS had rude staff at check in (low cost must also mean low education for ground staff) and the sometimesnot so pleasant flight attendant , I have yet another complaint.
You can only book online (although some agents do book you for an additional fee) but if you want to change a booking you will be hammered on the price.
If you are 1 kg over your luggage allowance you WILL be charged.
If you try and contact the hepl desk , they are rude , do not know what they are talking about (after repeatedly telling them i could not change my booking over the internet they said I was the one with a faulty computer, and after visiting the airport check in discovering that ' you cannot change a booking paid by credit card over the internet , you must come here').
Lots more rants about useless operators , complaints that NEVER get answered.

If you have the misfortune to fly with this airline may i suggest the following.... Emirates for 50% of the ticket price that jazeerairways charges (initially) is your safer , better option. No check in hassles AT ALL. Food and drink on the plane FREE. Courteous staff at ALL levels.
Change of booking NO PROBLEM.

P.S. There supposed 93% on time departure is a joke.

[shweta]

Hi,
I had booked the ticket using my friend’s credit card. At the airport counter I was informed that I will not be able to travel since I have booked the ticket using my friend’s credit card. My friend who booked the ticket was present in front of the airline official along with the credit Card.

Since this rule is unique to Jazeera airways I was not aware of this. I don’t remember getting a message on my computer while booking the ticket. May be it was because of the pop up blocker or it missed my eye. However I read through the ticket print out and nothing about the credit card was mentioned. I believe that it was their duty to include this information in the ticket.

The airline staff present was there Marina Palude. Her attitude was rude and unacceptable. The basic quality required for anyone interacting with a customer is empathy. She was not ready to listen or even suggest a solution. There was a passenger who came before 57 minutes of departure. He was denied boarding because he was late by 3minutes. Even I was sent back. I had to reach Dubai urgently since I needed to resume office. Eventually I lost a valuable day in office.

The impact of such irresponsible behavior from a staff is far reaching. I decided then and there I will not travel by Jazeera anymore. There will be at least 10 people who will ask me how my journey was and I will tell them how I was treated. I am sure this will be the case with the other gentleman who was denied boarding. Because of one staff the Company loses at least 20 passengers forever.

If the organization has some customer orientation, they wud've at least refunded the ticket fare and taken some corrective actions against such irresponsible attitude towards customers.

[Vjp]

Please avoid Jazera Airways like the plague. Its service quality is very poor, the staff is very incourteous and the airline performance is very very irregular.

I had a very similar experience like Shweta. I booked a ticket on a friends credit card. When I went to reschedule my ticket, I was informed that the credit card did not match. I was shocked and told them that Icould produce proof in terms of asking my friend to give a letter with a stamp from the bank. I went to the Airline office at the airport and informed them that I was not aware of this new rule. My friend had booked my ticket and we were told that all airlines accept a photocopy of the credit card as proof to allow passengers to travel. I was subjectto some very rude treatment. I was told something to the fact that the airline could not do anything. This was their unique rule and customers had to comply by it. There was no altrnative provided except a grim reminder that I should not book in such a manner and that I will have to lose my money. I spoke to one person in customer services. I had to take time from office and visit them and the customer services office is empty. When the man finally turns up he very impolitely told me that I should not have booked like this and that he cannot do anything to help me out.

I promptly left and booked my tickets on Emirates. I would warn others from travelling by Jazeera. Travel only if you want to be treated like you are some beggar at their mercy. They treat people travelling with them like dogs and humiliate customers as much as they can.

This is my last Jazeera experience for sure.

[charlie boy]

They have a serious problem with loosing luggage and time keeping, once your
luggage does turn up you have to collect it yourself. Don't expect compensation or even an apology all you'll be met with is sour faces and sarcasm!

Bad reflection on Dubai, didn't expect an airline like this flying from and to a country that states to be a 1st world/financial leader etc etc. It was very much a 3rd world affair and the fact that they haven't been investigated, fined and shut down say's a lot for the Middle East as a whole.

[The_Judge]

I know this thread is old but I'm following in other's footsteps and commenting anyways.

Credit card matching to a traveler is not unique to Jazeera. Many carriers follow this practice. But to deny boarding when the cardholder is there is overboard. I have not read their rules but it sounds silly that they would do this and you should have been allowed to board, imo.

The comment about Dubai and it stating is a financial leader has to be a joke. Not sure if they are promoting themselves as that in the current timeframe.

[jimworcs]

These people have obviously never travelled on Ryanair! They are Irish which last time I checked, wasn't a third world country. The treatment at Jazeera is mild compared to them. In Ryanair, after they have denied you boarding, they charge you £1 per minute to discuss your concerns with them. After you have paid £20 in charges, they tell you "No, sorry, can't help you". It is like being mugged.

[mars6423]

with low cost airlines you cant expect anythin more than you paid for, its like comparing a kia and a bmw, the kia will give you what you asked for with price, while paying more for the bmw will provide more luxuries, better service, and more comfort and a better experience

with low cost carriers i just look for getting there safely in a acceptable time and my bags arriving with me, other than that i know that id be lucky, i dont expect high level service (us based airlines have as high a level of service as what jimworks said ryanair, its absolutly horrifyingly absent...thats why i dont fly them)

[PHXFlyer]

Originally Posted by mars6423

with low cost airlines you cant expect anythin more than you paid for, its like comparing a kia and a bmw, the kia will give you what you asked for with price, while paying more for the bmw will provide more luxuries, better service, and more comfort and a better experience

There is a theory that this is why airlines such as Southwest and Jetblue have very few complaints, as a percentage of passengers, compared with the "hub and spoke" legacy airlines. Lowered expectations means that getting there without major delay and in relative comfort fits the bill and any minor "stuff" is often dismissed. With the legacies you can pay about the same as you would on an LCC yet because they were, in the past, full-service airlines when there is the slightest breakdown in service delivery people "have a cow."

[jimworcs]

mmm.. not really Phx. I think you will find there is a significant difference in the average fare of say Delta or Continental and a low cost.

[PHXFlyer]

mmm...not really, Jim. I think you'll find where they compete the legacies more often than not match the LCCs on their lowest and their highest fares. Now the mid-level fares can be just about anything in-between...but that's an entirely different conversation.

For example Southwest has a major presence here in PHX. They are the second largest in terms of passenger numbers and number of flights operated. PHX is probably their 4th or 5th largest "hub" even though Southwest avoids using that term. With every major fare sale announced by Southwest I have been able to find tickets at the same price on Continental. This is because Southwest now flies to LaGuardia in New York and Continental considers them as competition on their Phoenix to Newark route.

[charlie boy]

The money you save with Jazeera you'll spend elsewhere, like I did in taxi's going back n fourth for my luggage.

Is this what you mean?

I don't care if there half price I wouldn't go with them again same as with everyone else I speak to.

They only have two planes! did the owner win a couple on mill on the lottery or something and buy a couple of second hand planes thinking he'd be the next Richard Branson. What a ****..

[charlie boy]

I feel as if this post has gone off topic, really it's just about how bad Jazeera is and how many peoples holidays they've ruined.

[jimworcs]

I agree with you Charlieboy... sorry. Now, back to Jazeera... you said that

They only have two planes! did the owner win a couple on mill on the lottery or something and buy a couple of second hand planes thinking he'd be the next Richard Branson. What a ****..

Did you mean Jazeera only have two planes? I think you are mistaken. They were operating at least 10 Airbus A320's as of September 2009, and placed an order for a further 30.

It would be impossible to operate their destinations and schedule with 2 planes.

[welshafi]

With all my respect to Kuwait; Jazeera_Airways is the worst airways I ever used. No respect, flight are changed without notifying passengers

My below flight from Dubai to Kuwait J9185 was delayed by 5 hours without any staff are visibale to explain and inform. All counters were empty. no respect.

Return flight from Kuwait to Dubai J9160 was cancelled for some reasons which were not communicated to me. no email or telephone call to inform.

I have a very bad impression about this airways and will never use again


Your Jazeera Airways Travel Details‏
From:
autoresponder@jazeeraairways.com

You may not know this sender.Mark as safe|Mark as junk
Sent:
06 November 2009 06:55:48
To:
hamed_waleed@hotmail.com (hamed_waleed@hotmail.com)

Customer Support Phone: Kuwait: 177
International: +965 2224 8940
Dubai: +971 4 224488
jazeeraairways.com

Reservation Number
Date

Name of passenger(s)

AL7CCX

6 Nov 2009




1. HAMED, WALEED MR

Date
Flight Number
Departing
Arriving

28 Jan 2010
J9185
Dubai
2155hr
Dubai Intl Airport - Terminal 1
Kuwait
2235hr
Kuwait Intl Airport

Date
Flight Number
Departing
Arriving

31 Jan 2010
J9160
Kuwait
0055hr
Kuwait Intl Airport
Dubai
0330hr
Dubai Intl Airport - Terminal 1