[Reginawisdom1]

On March 29, 2009 I approached the ticket agent counter with 2 adults and 5 children. The agent seemed to be annoyed that she had to assist us. Being a first time flyer with the children I wasn't clear on what needed to be checked and what didn't. The counter person was rude, rushing us and only seemed concerned with arguing with me about not understanding the policy. I was the customer, she was the agent. But I held my tongue because of the children and decided to just turn the other cheek, pay the baggage fee for a stroller and 4 pieces of luggage. (that I learned in Orlando returning home that the stroller could of been check different and so could one of the suitcases. It was small enough to be a carry on) I guess the agent wasn't happy with me not giving her any reason to keep arguing. Changes our seat for our connecting flight from Cleveland to Orlando. Not only did she change the seats she separated parents from their children. My 9 year old was 4 seats ahead of me and my three 15 year olds where scattered. But since the flight was sold out or crowded the Flight Attendant allowed us to move together. The only reason the infant sat with my sister his mother was because he was a lap passenger. I will never fly Continential Airlines again. I am planning on another trip but will not use Expedia cause it seems they only use Continential. This was the worst experience I have ever had on my first time flying out.

[jimworcs]

This was the worst experience I have ever had on my first time flying out

It was your only experience you ever had! lol. .which also makes it your best... that check in clerk sounds like many bitter and angry airline employees, who have been screwed royally by the airline management and take out their resentment on passengers... welcome to the travel experience in the US. This is what you get when monopolies are out of control.