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Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

Customer Service Continental Rewards Program - The Worst

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Jan 23, 2012, 3:14 PM

MochaB123

Join Date: Jan 2012

Posts: 3

Continental Rewards Program - The Worst

Has anyone else out there have any missing miles from the month of December 2011? My account activity statement only goes up to November 2011 (they did not include an activity statement for December in my account), and I was on the verge of Elite status if my December miles were posted. Now I am back at 0. I have called their rewards line several times, and have been on hold for more than an hour each time, and still unable to connect to anyone.

I am currently on hold with them now and have been on hold for an hour and a half. I think they are toying with how long they can keep me on hold, or they only have 2 people working in their call center. Right now I am on the verge again of hanging up after holding on for so long. I am beyond ******, and wonder if anyone else is having this problem.

Has anyone had any luck getting through to their rewards desk?

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Customer Service Continental Rewards Program - The Worst

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