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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Stolen cargo!!!

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Apr 17, 2012, 4:06 PM

Patrik Vilhelmsson Patrik Vilhelmsson is offline

Join Date: Apr 2012

Posts: 3

Stolen cargo!!!

I'm moving from Bulgaria to Colombia, and sent all my stuff with AirFrance Cargo. When It arrived I found out that more than 60KG of my luggage was STOLEN!!!

I'm totally chocked. Customer service from AirFrance is terrible. Didn't received any help or solutions at all. When I call, they are passing the call from one to another and trying to get away with this, not helping at all. No information is given, and I have no idea what to do. Its unbelievable how "serious" companies like AirFrance allows gaps like this in their security system. I payed more than 1000USD to send my things in a safe way and finally I got nothing!!! Even my boxers were stolen!!!!! This is totally SHAME for AirFrance!!!!!

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Stolen cargo!!!

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