[V. Stein-Retiz]

Be aware if you fly with Allegiant. We took a flight from Medford Oregon to LAX and we did not have any issues until we went to pick up our luggage. We were traveling with two small children and had car seats and luggage so we did not want to carry everything on the Shuttle to get the rent a car and planned to come right back to get it which we did and by then the airline had locked it up and left for the day leaving no one behind to un lock it. We needed to drive to San Diego after that and it was a Friday. We talked to anyone in the airport we could find and no one could help us. We called the 800 number and could not reach a live person. So we had to rent a car seat from the rental agency and hit major traffic due to the delay.
It gets worse. On the way back we arrived at LAX early to get the seat back (what we thought we early) and when we spoke to the ticket agent about the seat she said there was no one in the storage area to get it out to bring it up to us but she would give it a try. Then she proceeded to process our tickets. We had to remind them to mark our ticket with a lap child because last time they forgot and we got hassled at security. Then we asked for a tag because we were checking our stroller in at the gate. We asked what gate we needed to go to and the agent pointed to the gate area and said 68A but as we left we heard the other agent tell her passengers who were on the same flight to go up the elevator. So we stood in line and then it was getting late and we told the airport person we were getting too close to our flight time which was 8:15 so she said get out of line and go up the elevator which we did there was hardly a line at all and we got through security and ran to the gate to find our plane had left and it was only 8:12. We found an Allgegiant airline person and asked what we could do and of course the said there only flight was to Billings Montana big help! We told her the ticket person told us to go to the wrong line and just as we said that her comes the agent so we asked her why and she said that we checked in in plenty of time to get through security and she did not know what happened and that the elevator only for wheel chairs but we said we had a stoller and obviously that would not have made it up the stairs or the escaltor either. They gave us no help and no apologies. We had to find another flight on another airline or stay in LA til Monday. We found another flight and had to pay $200 per person and it was not taking off for 12 hours. So we spent 12 hours at LAX with a 1 year old and a 6 year old. Wait its not over yet. Then we asked about our luggage. It made it onto the plane so then we said we will not get to Medford til 10 and your ticket area will be closed and we do not want you to lock it up. They said that was our problem. We also said we had medicine in the suitcase because it could not go through security and they said we should have that of thought before (yes we should of anticipated their complete incompetence prior to packing at 5 am) Luckily my husband who did not go on the trip with us drove to the airport to get out luggage but found that one bag was missing and they had no idea where it went. So we had to leave a message on their lost baggage line and we had not heard anything by Monday so we drove to the airport and it was there waiting but no one had called us to let us know it had been located. So we wrote a complaint letter to the airlines and got a response to let us know that they would credit us for the flight we missed but nothing else since it was our fault. Like we want to fly with them again after that! What good is a credit on their ariline for something we already paid for???