[herbalalchemy]

I purchased a ticket on Northwest Airlines website and after I confirmed the purchase the website defaulted the date to the following day. I noticed this later and called the airline only to be charged $122 for changing it to the original day. The ticket agent I spoke to was the one who explained that the website often defaults this way so the company is aware of the problem and not only have they not corrected it, they are charging customers for their error. I have written to them several times and they are refusing to take responsibility and return the money. This is the second time this has happened. They are charging me $100 for a day change and $22 because they claim that the day I want to travel would be more expensive even tho I did a search for the flight on my desired travel day and am aware of the ticket price. I feel robbed!