Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue 2 flights with mechanical problems....

Tools...

Thread Tools

Display Modes

Jan 2, 2010, 12:47 AM

Texas Jacks Texas Jacks is offline

Join Date: Jan 2010

Location: San Marcos TX

Posts: 5

2 flights with mechanical problems....

December 19th 2009: My 2 children (14 and 16) flying as unaccompanied minors from ONT (California) to AUS (Texas) with a stop in PHX (Arizona) to change planes.
My kids arrive in PHX and change planes as scheduled, plane takes off and has to make an emergency landing due to "the WINDSHIELD CRACKED upon pressurizing".

there is not another plane at this time (10:30pm) to put passengers on so they set up everyone in a hotel.
Well 2 teenagers, under 18 with no credit card can NOT be put in a hotel so US Airways keeps them on the FLOOR of the office overnight until the next flight at 10am !! over 18 hours in airport!

(return flight) December 30th 2009: SAT(San Antonio) to PHX to ONT.
plane takes off SAT and must make an emergency landing due to "The WHEEL BROKE upon take off"!!??

they had to circle SAT for an hour to lighten fuel load then make emergency landing. No available flights out til the following day.
the next day flight was delayed for 45 minutes due to "mechanical problems".

Never again using US Airways. Obviously they do NOT maintain their air planes!!!
This was a HORRIBLE stressful situation for me and my kids.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Flight cancelled, rebooked, weather delay, mechanical problems.	Portland man	United Airlines Complaints	3	Nov 1, 2011 9:00 AM
Customer Service Blaming Weather But Was Mechanical	pthompson	Delta Air Lines Complaints	1	Jun 17, 2009 5:52 AM
Canceled / Delayed / Overbooked Mechanical problems on 3 flights, 2 day delay getting to Argentina	sandraw	American Airlines Complaints	20	Jan 23, 2009 5:28 AM
Customer Service Mechanical problems, poor customer service!	Mattozzi	Delta Air Lines Complaints	2	Sep 30, 2007 3:40 AM
Canceled / Delayed / Overbooked mechanical problems, cancellation, hassle	jwagon	Delta Air Lines Complaints	0	Aug 22, 2007 9:32 PM

All times are GMT. The time now is 8:26 PM.

In-flight Issue 2 flights with mechanical problems....

About Us

AirlineComplaints.org

Advertising