[Jordana]

I sent this certified letter to the CEO and to Customer Service on Contental Airlines:
This past Saturday, Dec. 12th - my husband and I were on Flight #1500 from Ft. Lauderdale to Newark. My husband was in a window seat, and I was in middle seat. I am 5' tall and weigh 105 lbs. The gentlemen next to me, in the aisle seat, must have weighed at least 350 lbs or more. He did not fit in his seat so he had the armrest up and sat not only in his seat, but in half of mine also and to top it off he reaked of body odor. First of all I want to know how you can sell him a seat at the same price you would sell me or anyone else a seat and yet he takes up much more space than he should. It is totally disgusting to pay good money for a flight and be treated as if I was a piece of carry on luggage. I couldn't get up to use the restroom more than once because when I asked him to get up he rolled his eyes and made a comment to his wife that was sitting in the seat on the other side of the aisle. I couldn't put my drink tray down because his arm was in the way. I know that the flight attendants are not oblivious - and should have said something to him or put him in a seat in the back of the plane. I really want someone to get back to me and explain why I should have been treated that way. I had to use the restroom - I couldn't, I wanted my tray table down - I couldn't (I had to keep on drink of my lap) - and I had a man disgustingly overweight and dirty. I was sick to my stomach the entire flight. If Continental is so worried about weighing and measuring luggage - why isn't the same being done for the people on the plane. I really want some explanation for this.

After contacting them several times since I had not heard from them - they finally sent me an email stating there were 6 untaken seats on the airplane and I should have moved to another seat. Continental totally did not answer what the problem was - only that I should have moved. I am so taken back by this reply. I am wrong?????