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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked 4.5 hours delayed at FRA

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Jan 30, 2010, 6:58 AM

blake5377

Join Date: Jan 2010

Posts: 5

4.5 hours delayed at FRA

Hey everybody...

So me and 4 other people I was with were stuck at Frankfurt airport (going to NYC EWR-Newark) for 4 and half hours. They said there was mechanical problems that they were waiting for a part to be shipped in... Was pretty poorly managed...

Now, this was Lufthansa but co operated by Continental (it was a continental airplane though)
I heard from friends in europe, euro law states that after your plane has been delayed for more then 4 hours you could get free tickets again. Friends got free tickets for this such incident.

How does one go about this? Writing a complaint letter... Any recommendations... It was a business purpose flight, so I could mention my business and others I refer to will not recommend Lufthansa or continental. Maybe that might scare them.

Should I write it to Continental or Lufthansa? Or both?

Anybody have stories like this that you wrote letters do and got deals for future flights? Or discounts?

Thanks! Let me know!
-Blake

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Canceled / Delayed / Overbooked 4.5 hours delayed at FRA

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