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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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LOT - Avoid Scam by Polish Airlines

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Apr 7, 2008, 12:25 AM

Peter Bernatt Peter Bernatt is offline

Join Date: Apr 2008

Posts: 5

LOT - Avoid Scam by Polish Airlines

Avoid Scam by Polish Airlines LOT.
When purchasing a ticket over the airline "LOT’S" website do not be surprise when you going to be asked to purchase a second ticket based on "non acceptance of electronic ticket".
What happened to me – I purchased a return ticket for the flight between Venice and Gdansk (via Warsaw) – at the Venice airport I am forced to purchased another second ticket for the same destination,for the persaon , for the same booking number despite having an accepted reservation under my name.
Booking of reservation is confirmed as paid . Simple and sweet. Double money every time…. And by the way..one more little think don’t hope to receive any answer from their complaint department - 'Passenger.claims@lot.pl' – you get no reply.. simple and sweet.
What LOT does is a simply stealing with white gloves…I strongly recommend that people stay away…
I will be contacting the relevant airline authorities and will be seeking legal action.
Peter Bernatt
Peter.bernatt@gmail.com

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LOT - Avoid Scam by Polish Airlines

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