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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Spirit...never again

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Mar 15, 2010, 4:52 PM

kajak0333

Join Date: Mar 2010

Posts: 2

Spirit...never again

I showed up at 5:50 am for a 7 am domestic flight which was obviously overbooked and told that "the flight is closed" I had no baggage as it was only a day trip. I missed an important convention.

Alas, did I not mention that unless you "purchase a seat", you can't get a boarding pass before arriving at the airport.

I was told that I could not get a refund from the uncympathetic "customer service" rep nor his condescending "manager". I rushed to another terminal to try to get on a flight with another carrier but was unsuccessful.

Then I went home and read about airlinecomplaints.org in South Florida's SUN SENTINEL.

I hope to take this further to try to get a refund. I will be contact DOT.

I hope Orbitz and Travelocity read these posts.

KAJAK

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Canceled / Delayed / Overbooked Spirit...never again

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