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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue 1st class seats hnl to phx

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Jun 18, 2010, 4:45 PM

shirleyteague@hotmail.com shirleyteague@hotmail.com is offline

Join Date: Jun 2010

Posts: 1

1st class seats hnl to phx

Aloha,
My husband and I booked 1st class seats from Hnl to Phx on 6/9/10 Flight 125. They were anything but 1st class seats. They were in the 3rd class dept. My husband is 100% disabled and he was so uncomfortable. All that money for pain and agony. They had to ask the passenger in front of me to put their chair in the upright position so I could use my tray to eat on. No leg room. Seats were very very uncomfortable. We have flown USAir lots of times before and never had seats like this. The short flight from Phx to Tucson had great 1st class seats. I complained to them and they said the seats are the seats and they are sorry if we were dissatified

. Dissatified isn't no where near the right word. So, on our trip back to Hawaii in two weeks we have chosen another airline.

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In-flight Issue 1st class seats hnl to phx

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